26.
“A girl forgot her low cost voucher and determined the easiest way to introduce this subject was to say, ‘I’ve forgotten my voucher. What are you going to do about it?’ Regardless of the voucher clearly stating it must be introduced upon buy, I do even have some discretion in what to do if somebody forgets it. For my regulars who’re well mannered, I’d simply apply it anyway. For her, I made what I believed was an honest various supply: She pays full value now, but when she introduced the voucher throughout the subsequent two weeks, I might refund her the distinction and make an observation of that on her receipt so if she returned one thing whereas I used to be out, she’d nonetheless get it. She disagreed that it was an honest various supply; she actually stamped over to the door and mentioned, ‘I will go away if you happen to do not honor it in full!'”
“I used to be accomplished together with her by this level, so I simply mentioned okay and watched her storm out. Or a minimum of presumably intend to storm out, as a result of she forgot the door opens inwards, not outwards, and slammed into it as a substitute. That was all for a voucher that might have saved her about £2.50 on a £50 order.”
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