A BC Ferries passenger stated he was left confused and missed his crusing after a latest expertise returning residence from a Christmas go to along with his mother.
Edward Thomas, alongside along with his two kids, boarded a ferry in Sechelt, B.C., and landed in Horseshoe Bay.
He says he bought his subsequent tickets to Nanaimo within the Horseshoe Bay reward store as they have been tight for time to make the following crusing.
“We acquired aggressively approached by a BC Ferry worker, initially, accusing us of not having tickets,” Thomas stated.
He added that they’d tickets, which he stated confused the worker, however after he confirmed her the tickets, that’s when she began asking about his baggage.
“It was actually weird. I simply informed her what was in there,” Thomas stated. “, there’s nothing … bizarre. It was simply the items and that.
“After which she accused us of utilizing the ferries as a courier service. And I’m not fairly positive what that meant.”
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Thomas stated he had no thought why she was asking him that however on account of the delay they missed that crusing and needed to await the following one.
In an announcement, BC Ferries stated it can not share particulars relating to particular buyer incidents as a result of privateness causes but it surely stated employees work onerous to observe and uphold security and safety protocols.
“For the safety of all, BC Ferries requires passengers to journey on the identical crusing as their checked baggage, in alignment with our baggage policy,” the corporate stated.
“This coverage ensures baggage is correctly accounted for, accompanies its proprietor, and minimizes dangers, in step with trade greatest practices. Sadly, there have been cases the place people have entered terminals, dropped off gadgets, and left, presumably for another person to gather on the vacation spot – this isn’t permitted.
“To handle this, at some terminals, together with Horseshoe Bay, our staff could affirm ticketing particulars to make sure baggage matches the meant vacation spot, notably when tickets are bought onboard or at a location aside from the terminal.”
The corporate stated on this case, employees adopted commonplace protocols and no safety personnel have been concerned.
Nonetheless, it did acknowledge that these conditions could be difficult for each clients and employees.
Thomas stated he simply needed to make it residence along with his youngsters.
“It’s sort of bizarre being stopped and checked by safety in entrance of your youngsters, in entrance of simply being in public normally,” he stated.
© 2024 International Information, a division of Corus Leisure Inc.
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