Canada’s telecom trade watchdog stated it fielded a document variety of client complaints in 2024 about TV, web and telephone service.
The Fee for Complaints for Telecom and Tv Companies acquired greater than 20,000 complaints from customers final 12 months, up 38 per cent from 2023.
Many of the complaints had been about billing points, costs and repair high quality, the group stated.
Complaints about Rogers service elevated by eight per cent, complaints about Telus had been up 53 per cent and Bell was the topic of a 46-per cent improve in buyer complaints.
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“It’s the big service suppliers that drive a lot of the complaints,” Geoff White with the Public Curiosity Advocacy Centre stated.
“It’s 10 service suppliers or they’re manufacturers which are driving 80 to 90 per cent of the complaints, and that’s a constant pattern over time. But it surely tells you the story that clients are actually sad.”
Howard Maker with the Complaints Fee stated they advise clients to all the time examine their invoice, even when it’s the identical each month.
The Canadian Telecommunications Affiliation, which represents the trade, stated fewer than one tenth of 1 per cent of consumers filed a service criticism final 12 months.
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