British Columbians have been amongst lots of of Canadians whose dream trip in Mexico changed into a nightmare.
Okanagan resident Alyssa Stothart and her prolonged household, 15 in complete, deliberate a visit to Sandos Playacar, about 75 km south of Cancun, to have a good time her mother’s sixtieth birthday.
She instructed World Information that everybody was wholesome once they arrived, however after two or three days, folks began falling sick.
“Everybody began dropping like flies,” Stothart mentioned. “It was fairly alarming. My niece really noticed the physician on web site.”
She mentioned the physician instructed them he had by no means seen something like this and instructed the group to not drink something that didn’t come from a bottle or a can and to keep away from any meals that would have come into contact with water throughout preparation.
Stothart mentioned they haven’t acquired any info from the resort about what occurred.
World Information didn’t obtain a response from the resort however a consultant has been offering feedback on-line in response to opinions.
“Relating to the scenario you point out about company who felt unwell, we are able to guarantee you that we’ve got strict hygiene and meals security protocols, together with audits and certifications such because the Distintivo H, which assure the standard and correct dealing with of meals,” Ilse Jordan with Sandos Accommodations & Resorts mentioned.
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“Relating to medical care, we’ve got medical service out there on the lodge for any visitor who requires it, though this service is supplied by an exterior firm and isn’t a part of the all-inclusive plan.
“Likewise, we provide hydrating drink choices and our visitor service employees is obtainable to help with any particular wants.”
Stothart mentioned they’re ready for extra info however they heard that many company on the resort fell sick.
Many individuals reported having diarrhea and vomiting and Stothart mentioned that in complete, 14 out of 15 folks in her group grew to become sick.
She shouldn’t be certain if they’ve contracted a parasite so they’re all getting examined simply to be secure.
“We had been beneficial to this resort from a couple of folks,” she mentioned.
Greater than 700 people have now joined a Facebook group to submit about their current expertise falling sick on the resort.
In an announcement to World Information, Air Canada Holidays, which has been providing journey packages to Sandos Playacar Seashore Resort, Playa del Carmen since 2014, mentioned the lodge has assured them that they’ve requested native well being authorities to go to the resort and conduct thorough inspections of water, meals, and meals & beverage shops and no points have been discovered.
They mentioned they cleaned and sanitized water cisterns and all meals and beverage shops.
They enhanced cleansing protocols in visitor rooms, public areas and swimming pools and restricted entry to sure areas as a precaution.
The airline acknowledged that anybody with a journey package deal booked to the resort, Air Canada Holidays is permitting adjustments for departures as much as and together with March 2 however any change in price can be absorbed by the client.
Maple Ridge resident Sheena Robinson travelled to Sandos Playacar on Feb. 17 along with her household of 5.
She mentioned they went down with a bunch of 32 folks to have a good time a marriage and it had been years within the making.
“We arrived on Monday night time, we ate within the buffet the primary night time, we had a fairly good day Tuesday, swimming, pool, meals, drinks and awoke early Wednesday morning with nothing wanting intense nausea, vomiting, every part you may think about that was popping out each ends sadly,” she instructed World Information.
Robinson mentioned it was clear, after her youngsters began getting sick, that there was an enormous downside.
Thirty out of the 32-member group fell sick and a few needed to be hospitalized, she added.
Robinson mentioned the assist from the lodge was “horrendous” and their requires further towels, linens, and room companies went unanswered.
“It was off-putting initially after we acquired there. There was positively a extremely sturdy odor of sewage within the air, and even in our lodge rooms we had points instantly that we reported after we checked in,” she added.
“The sewage odor after we turned on the showers, or sinks, or flushed the bathroom was very, very sturdy,”
Robinson mentioned they tried to make one of the best of it however trying again, these have been purple flags that one thing was improper.
“I are not looking for anybody to undergo what we went by means of,” she mentioned.
© 2025 World Information, a division of Corus Leisure Inc.
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