A B.C. man desires Ford Canada to buyback his plug-in hybrid after the automaker notified him he can’t cost his car because of a security problem.
Jason Turner says he had hoped his 2023 Ford Escape PHEV would save him cash, however now his gas payments are climbing whereas he waits for alternative elements.
“I’m principally paying for gasoline once more,” Turner advised Consumer Matters.
Final April, the Kelowna resident says he bought his new car for his day-to-day commute with the purpose of bypassing the gasoline station.
Nonetheless, Ford Canada issued a security recall in February 2025 stating a producing defect in a number of of the car’s high-voltage battery cells might trigger an inside quick circuit, which can result in a lack of motive energy, rising the danger of a crash.
As well as, Ford has acknowledged that house owners would possibly expertise battery thermal venting, which might doubtlessly lead to a car hearth.
The automaker is recommending that impacted clients instantly chorus from charging their autos.
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“My greatest concern is the protection. I don’t really feel once you personal a brand new car you need to have to fret about getting in a automotive crash or have your car set on hearth,” mentioned Turner.
Ford has acknowledged a treatment is anticipated within the second quarter of 2025. Nonetheless, Turner says he desires the corporate to buyback his car.
“I would like Ford to buyback my car so I can take the cash I put down on it and go purchase a dependable car from elsewhere,” mentioned Turner.
The non-profit Car Safety Affiliation says longer delays for elements to finish a recall are widespread, with some shoppers ready six months to a 12 months.
“It’s a car that thankfully has two energy methods. It will probably run on electrical or run on gasoline and solely one of many two you’re being advised to not use. Ford actually must be providing individuals compensation for the extra gasoline,” George Iny, director of the Car Safety Affiliation mentioned.
Shopper Issues reached out to Ford Canada about Turner’s case. In an emailed assertion, it mentioned partly:
“…Ford has reviewed the matter and concluded that persevering with to drive these autos till a treatment is offered is protected. We’ve been involved with this buyer about their issues. The group is working arduous to offer a software program treatment by Q2 2025.”
Ford Canada didn’t reply to questions round providing Turner compensation for gas.
In the meantime, Turner says he’s upset in Ford.
“Me and my household have been loyal Ford supporters for so long as I can keep in mind and this has been simply a completely horrible expertise,” he mentioned.
“It actually appears like they only don’t care.”
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