A Japanese restaurant chain has apologised after a rat was found in a bowl of miso soup.
Sukiya, recognized for its bowls of beef and rice, stated the rodent was found by a buyer at its department in Tottori.
An investigation discovered an worker didn’t verify the bowl of soup earlier than serving it and missed the rat throughout the incident in January.
Sukiya stated different bowls of soup with the identical contamination danger had not been served to another clients. The eatery was closed for hygiene inspections however later reopened.
The corporate apologised for taking two months to acknowledge the incident and stated it has improved food safety throughout its lots of of branches. Clients had accused the chain of solely addressing the difficulty when photos of the rat have been posted to social media.
“Measures have been taken to handle cracks within the constructing that might result in contamination, and workers got rigorous coaching on hygiene administration, together with visible inspection of merchandise earlier than serving,” the restaurant chain stated in a translated assertion.
“The well being centre was additionally consulted on the day of the outbreak. The shop resumed enterprise two days after the outbreak after a well being centre official inspected the positioning.
“We want to as soon as once more apologise to our clients and all involved events for the inconvenience and concern brought on,” Sukiya continued. “We are going to attempt to additional strengthen our administration methods in all shops nationwide to forestall the same incident from occurring once more sooner or later.”
Sukiya stated it has determined to strengthen its processes following the contamination and can verify holes and cracks each three months, and retailer meals waste in a refrigerated garbage storeroom.
“We have now additionally instructed shops nationwide to totally visually examine merchandise earlier than serving them with the intention to forestall contamination,” the restaurant chain stated. “Going ahead, we are going to proceed to conduct extra thorough analysis and take measures towards the intrusion of pests and vermin.
There are roughly 2,000 Sukiya shops throughout Japan, and the chain says it’s Japan’s “main Gyudon restaurant chain”. Gyudon is a dish of thinly sliced beef and onions cooked in a candy and savoury sauce, served on rice.
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