Loblaw is apologizing after the grocery store confirmed some meat merchandise bought in shops throughout Western Canada had been underweighted in contrast with what was posted on the label, resulting in some clients being overcharged.
The grocery store confirmed the discrepancies to World Information after the issues had been uncovered in a CBC News investigation printed Thursday.
A Loblaw spokesperson instructed World Information in an electronic mail that the problems had been tied to “a small variety of meat merchandise bought in choose shops in Western Canada.”
The CBC investigation discovered underweighted meat merchandise in as many as 80 shops over an undisclosed interval ending December 2023, however recognized extra problems with underweighting in extra Loblaw shops after that date, in addition to in a single Sobey’s-owned grocer and a Walmart.
That story reported that costs had been inflated by between 4 and 11 per cent as a result of errors.
The discrepancy appeared to occur when meals merchandise had been weighed to incorporate the packaging, which runs counter to Canadian Meals Inspection Company (CFIA) tips, in line with the CBC investigation.
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“Sadly, the error occurred as we had been changing our meat trays to a extra environmentally pleasant format and was corrected when found,” the Loblaw assertion to World Information learn.
World Information has reached out to Sobey’s and Walmart Canada for touch upon the reported underweighting at these shops.
Loblaw stated it addressed “inconsistencies” within the two extra shops recognized by CBC, including that 97 per cent of the corporate’s shops had been “unaffected.”
The spokesperson stated the grocery store has “sturdy inside processes and controls in place” however that they’re “topic to the occasional operational error.”
Loblaw’s assertion acknowledged that “any pricing challenge that ends in an overcharge is one too many.”
“We apologize for these errors,” the assertion learn.
Loblaw stated it was implementing a reduction on choose meat merchandise within the affected shops, which will probably be seen on clients’ receipts. The spokesperson didn’t disclose the scale of the low cost, nor the names of the impacted shops.
“If a buyer notices a worth to weight discrepancy with any merchandise we promote, we encourage them to deliver it to our consideration for speedy decision,” the assertion learn.
The CBC story stated the CFIA was alerted by a whistleblower, however that the company closed the case in late 2023, earlier than the newest points had been found.
World Information has reached out to the CFIA to verify if it probed the difficulty with Loblaw and to ask whether or not any followup investigations are deliberate.
© 2025 World Information, a division of Corus Leisure Inc.
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