Clients are blistering Southwest Airways over its determination to get rid of a beloved free checked luggage coverage, however the airline is pushing again.
“You guys are killing all loyalty to Southwest by killing what was distinctive about your airline. Bob Jordan sucks,” an indignant buyer unloaded on Southwest’s X comment thread. Jordan is Southwest’s CEO.
The airline’s response was fast.
“Hello, Ryan. We don’t take making adjustments to our insurance policies evenly, and these choices had been made with cautious consideration. However, we hear you and perceive you’re upset,” Southwest responded.
“So no extra free luggage and nonetheless standing in line like cattle to board. You simply misplaced a buyer,” wrote one other individual, however Southwest calmly responded, “Thanks for reaching out to our Social Care Crew, Brittdad. We all know these are huge adjustments for our Clients—we hear you and acknowledge your frustration. We don’t take making adjustments to our insurance policies evenly, and these choices had been made with cautious consideration.”
The airline also clarified, “We have now discovered open seating works greatest for our Clients, so, no worries, we have now no plans to vary the boarding course of presently.”
According to CNBC, the airline’s widespread two-free checked luggage coverage, which is ending in Might, existed for greater than 50 years.
Another customer wrote, “Nicely I’d fly my son and I right here because of free verify luggage however now you are turning into Spirit and Volaris airline with Delta costs no thanks! This will probably be your downfall.”
Southwest had a quick response for that buyer too. “We all know the coverage updates are a giant change for our Clients—we hear you and perceive you’re upset. Your suggestions will probably be shared with our Senior Leaders, and we hope to benefit your future consideration, as we would like to have you ever and your son!” the airline’s X web page responded.
Another customer retorted, “I flew completely southwest. There’s no purpose to now.”
“Whereas our insurance policies are altering, our dedication to caring for our Clients stays the identical. We hope to welcome you onboard once more quickly, Jonathan,” responded Southwest.
Clients weighed in with different issues. “Why are you altering your reward factors?!? It’s going to make me give up flying with Southwest,” wrote one other individual.
“Good morning, GBM. We don’t take making adjustments to our earn charges evenly, however often we make changes as a traditional course of enterprise to adapt. Your suggestions is valued, and we hope to benefit your future consideration, as we would like to have you ever on board with us,” responded Southwest.
Related: Southwest Airlines Announces Major Change After Free Bags Furor
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