A Surrey man is blaming ICBC for delays together with his stolen car declare and for racking up a whole lot of {dollars} in rental prices.
Jeff Rivett informed International Information that his truck was stolen on Oct. 13 and was discovered two weeks later.
Nonetheless, Rivett mentioned it has now been greater than a month and his truck continues to be in a storage yard.
“It was dropped at Clover Towing yard in Surrey, and I used to be getting calls from the RCMP each week asking me once I was going to come back choose it up and I obtained a invoice from Clover Towing for about $1,600 as a result of it had been sitting there so lengthy,” Rivett mentioned.
He added that an estimator had now checked out his truck, however it was in a Coquitlam tow yard and he didn’t have the keys so he couldn’t look inside.
“So I’m right here at present within the Surrey location with the important thing attempting to drop that off in hopes they get to Coquitlam in time for the estimator to take a look at it earlier than he goes on Christmas trip,” Rivett mentioned.
He doesn’t know when the truck was moved from Surrey to Coquitlam.
Rivett mentioned the method appears wasteful and inefficient.
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“The employees at ICBC have truly been, for probably the most half, pleasant and equally as annoyed with it,” he mentioned.
“, the estimator I talked to yesterday was expressing that they’re simply thus far behind and so they’re simply so understaffed and so they simply don’t have any manner of coping with these items.”
In the meantime, he’s nonetheless paying his month-to-month insurance coverage invoice.
International Information reached out to ICBC for solutions and was informed Rivett’s declare shouldn’t take this lengthy. They are saying it’s due to an error made by employees and a maintain that was initially placed on the declare ought to have been eliminated way back, however it wasn’t.
“As soon as we acknowledged this, we took the maintain off,” Greg Harper, a spokesperson for ICBC mentioned.
“We’ve apologized to him and we’re shifting ahead together with his declare. We’ve additionally let him know his car is a complete loss.”
ICBC mentioned there aren’t any declare backlogs or staffing shortages.
“This was as a consequence of an administrative error, this isn’t one thing that occurs regularly,” Harper added.
Rivett mentioned he wished to talk out as a result of it seems there’s some huge cash being spent unnecessarily.
“All of us share in the price of the premiums,” he mentioned.
“And the extra ICBC spends and the extra that they’re spending on this and on all rental automobiles and no matter else, the upper the premiums are going to be for all of us.”
© 2024 International Information, a division of Corus Leisure Inc.
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