Trish Connolly considers herself a Vancouver Canucks superfan. The season ticket holder says she tries to go to each dwelling sport, however can’t make all of them.
Up to now, Connolly says she’s offered her tickets on the official Canucks Ticketmaster resale web site with out situation. “Its labored flawlessly,” Connolly instructed Consumer Matters.
Nevertheless, this previous September, the B.C. resident says she bumped into points. When she went to promote a few of her tickets on the resale platform, Connolly says she by no means obtained her funds.
“The financial institution stated that they had no file of something in any respect coming in from Ticketmaster or from the Canucks,” stated Connolly.
Connolly says she was owed $5,757 for the 16 tickets she had offered.
For months, Connolly says she went forwards and backwards along with her Canucks consultant making an attempt to resolve the problem, however didn’t get a lot assist.
She additionally tried contacting executives inside the Canucks group, however says she by no means heard again.
“We have been making an attempt to provide them a possibility to repair it, however on the similar time we form of really feel like they have been ignoring us,” stated Connolly.
The final emailed correspondence Connolly stated she obtained from the Vancouver Canucks was again in February 2025, when a Canucks consultant apologized for the prolonged delay with Ticketmaster.
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On the time, Connolly was additionally promised her case can be escalated and sorted as soon as and for all. Nevertheless, Connolly says she by no means obtained a response. “Not a phrase. Nothing.”
Making issues worse, Connolly says whereas she waited for her funds, she needed to pay the total quantity to resume her 2025/26 season tickets.
“I used to be truly shocked. You guys owe us all this cash and also you haven’t carried out something to assist us, you haven’t even responded, you by no means name again if you say you’ll, however now you’ve gotten your hand out that you really want us to pay,” stated Connolly.
Client Issues reached out to the Vancouver Canucks on Connolly’s behalf.
That very same day, Connolly says she obtained a name from the Vancouver Canucks. Inside a few hours, she says a cheque for the total quantity owing together with some Canucks merchandise was delivered to her entrance door.
“It was similar to magic,” stated Connolly. “That is all due to you guys. We’re simply so thrilled it’s all taken care of.”
A joint emailed assertion from the Vancouver Canucks and Ticketmaster to Client Issues learn:
“The Vancouver Canucks and Ticketmaster sincerely apologize to Ms. Connolly, a valued Canucks Season Ticket Member, for her delayed fee. Followers are on the coronary heart and soul of every thing we do, and we acknowledge that faster motion ought to have been taken on this occasion. The Vancouver Canucks have reimbursed Ms. Connolly.”
Connolly says she by no means obtained any particulars about what went mistaken with the ticket resale course of. Nonetheless, she says she hasn’t misplaced her ardour for her favorite workforce.
“Nonetheless a fan!” she stated.
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